Refund and Returns Policy
Introduction
This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through https://www.eolviro.store. By making a purchase, you acknowledge and agree to comply with this policy.
Return Eligibility
Timeframe
Items may be returned within 30 days of the original purchase date. The item must be in its original condition, unused, and with all tags and packaging intact.
Non-Returnable Items
Certain items are not eligible for return, including:
- Personalized or custom-made products
- Digital downloads or software
- Items marked as final sale
- Gift cards
Return Process
Initiating a Return
To initiate a return, please contact our customer service team at [email protected] or +1(806)737-9486. You will receive instructions on how to proceed with your return.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance.
Refunds
Processing Time
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days to your original payment method.
Partial Refunds
Partial refunds may be issued in the following circumstances:
- Item is not in its original condition
- Item is damaged due to customer handling
- Missing parts or accessories
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected] with your order details.
Customer Responsibilities
Customers are responsible for:
- Ensuring return items are properly packaged to prevent damage
- Providing accurate contact and order information
- Complying with all return timeframe and condition requirements
Contact Information
For questions about this policy or to initiate a return, please contact us:
- Email: [email protected]
- Phone: +1(806)737-9486
- Address:
Policy Updates
We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to https://www.eolviro.store. It is your responsibility to review this policy periodically for updates.